ZingTrain Speaker Series : Think like an Actor, Speak like a Pro
Session TItle :
JOEL DALY : HOW TO TAKE THE BEST CUSTOMER SERVICE LESSONS FROM GREAT BUSINESSES AND MAKE THEM WORK IN YOURS!
Have you ever asked yourself these questions?
HOW can we innovate for the customer at all levels to show our vision, values, culture and brand?
HOW do we know that our vision, values, culture and brand are valued by our target customer and market segment?
WHAT new markets will find our offerings distinctly valuable compared to the competition?
WHAT are the customer’s problems, needs, desires, passions and goals that we can satisfy?
AND how do we do it in a distinctive way that our target market and customers will find valuable?
The folks at Hosting.com did!
Hosting.com is a high performance cloud hosting and management company. Recognizing that in their world [and we firmly believe in any world] if you're not wowing your customer, you might as well exit the playing field, Hosting.com set out to intentionally and strategically create an authentic customer-centric service culture. And to do that they looked at businesses that are known for their customer service (including us, blush!) and applied the best of what they saw to create their customer service strategy.
COME to this session to hear about why and how Hosting.com created an extraordinary service experience for their customers and employees.
Date and Time
Wednesday Apr 9, 2014
7:30 AM - 9:30 AM EDT
Wednesday, April 9, 2014 7:30 am - 9:30 am
Fees/Admission
$50 / person $25 / students and non-profit organizations, use the discount code LUMOS to register Season Tickets : Buy 5 sessions for the price of 4. Can be shared amongst multiple peopple
Contact Information
Gauri Thergaonkar, ZingTrain Community Builder
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