Chamber Master Template

How to Turn Busy Ann Arbor Consumers into Loyal Customers

Offer Valid: 12/01/2022 - 01/01/2025

As a small business owner, it can be difficult to get the attention of busy consumers in Ann Arbor and turn them into loyal customers. However, there are a few strategies you can use to engage with customers and form lasting relationships. Keep reading to learn more!


One of the most important aspects of any business plan is the marketing strategy. This is how you will reach your target market and promote your products or services. Without a solid marketing strategy, it will be difficult to get the attention of busy consumers. There are many different marketing channels available, so it is important to do your research and choose the ones that will work best for your business.

Engaging with customers

Social media is a great way to connect with customers and build relationships. Consumers are more likely to trust and be loyal to businesses that they feel like they know. Posting regular updates on social media platforms such as Facebook, Twitter, and Instagram can help create this feeling of familiarity. You can also use social media to run promotions and contests, which can generate excitement and interest in your products or services.

Using a DBA

Another way to get the attention of busy consumers is to sell under a different name. This is called using a DBA, or “doing business as” name. This can be especially effective if you have a catchy or unique name that will make people take notice. For example, if you own a bakery called “The Cake Lady,” you could start selling under the DBA “Crazy for Cupcakes.” This would allow you to reach new customers who might not have known about your business otherwise.

Forming an LLC instills confidence in customers

When you form an LLC in Michigan, or limited liability company, it shows customers that you are serious about your business and that you are committed to providing quality products or services. This can instill confidence in potential customers and encourage them to do business with you instead of your competitors.

In addition, LLCs offer several advantages to you as the business owner over other business structures, including personal asset protection, tax benefits, and flexibility. Perhaps most importantly, an LLC provides limited liability protection for its owners. This means that if the LLC is sued or incurs debt, the owners’ personal assets will not be at risk. LLCs can also choose to be taxed as sole proprietorships, partnerships, or corporations, which gives them greater flexibility than other business structures. Finally, LLCs are relatively simple and inexpensive to set up and maintain.

Providing great customer service creates loyal customers

Finally, providing excellent customer service is one of the best ways to create loyal customers. If customers have a positive experience with your business, they are much more likely to come back and recommend you to others. There are many ways to provide great customer service, such as being friendly and helpful, responding quickly to questions or concerns, and offering discounts or freebies on occasion.

As a small business owner in Ann Arbor, it is important to get the attention of busy consumers and turn them into loyal customers. This can be done by including a marketing strategy in your business plan, engaging with customers through social media, using a DBA to market your products, forming an LLC, providing great customer service, and utilizing the resources offered through your Ann Arbor/Ypsilanti Regional Chamber of Commerce membership. By following these tips, you can create lasting relationships with your customers and grow your business!

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This Member Deal is promoted by Ann Arbor / Ypsilanti Regional Chamber.

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